Introduction

1.1.    HighFive Powered by HF Ltd is part of the HF group.
1.2.    We are committed to safeguarding the data and privacy of anyone who contacts us or visits our website. This policy explains how we will treat your personal information within HighFive Powered by HF Ltd. HighFive Powered by HF Ltd uses AI products and systems. 
1.3.    Please note that telephone calls may be recorded for quality control, training purposes, and fact verification.
1.4.    HighFive Powered by HF Ltd is registered as a data controller with the Information Commissioner’s Office, registration number ZB691648. 
1.5.    We can be contacted via:

• Telephone: 03300 240 711

• Email: info@h-f.co.uk

• Post: PO Box 149, Blyth, NE24 9FZ

1.6.    Our Data Protection Officer is Jade Majid. The Data Protection Officer can be contact via:

• Telephone: 03300 240 711

• Email: compliance@h-f.co.uk

• Post: Risk & Compliance – FAO The Data Protection Officer, 11th Floor, Horwich Farrelly Limited, Orange Tower, MediaCityUK, Salford Quays, M50 2HF

Collecting Personal Information

2.1.    We may collect, store, and use the following types of personal information:

a)    Information provided or collected as an integral part of conducting and delivering the services we provide.

b)    Information about your computer and your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths).
c)    Information that you provide when registering with our website (including name and job title, contact information such as email address, demographic information such as postcode, preferences and interests, and other information relevant to customer surveys and/or offers).
d)    Information that you provide for the purpose of subscribing to our email notifications and/or newsletters (including name and job title, contact information such as email address, demographic information such as postcode, preferences and interests).
e)    Information you post to our website for publication on the internet.
f)    Information contained in or relating to any communication you have with us or send through our website (including the communication content and metadata associated with the communication).
2.2.    Before you disclose the personal information of another person to us, you must obtain that person’s consent for both the disclosure and processing of that personal information in accordance with this policy.

Using Personal Information

3.1.    Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2.    We may use your personal information to:
a)    Enable us to deliver our services
b)    Deal with inquiries and complaints made by or about you.
c)    Administer our website and business.
d)    Enable your use of the services available on our website.
e)    Send you our email newsletters and alerts, if you have requested them (you can inform us at any time if you no longer wish to receive these).
f)    Send you marketing communications related to our business, which we believe may interest you, by post or—where you have specifically agreed to this—by email or similar technology (you can inform us at any time if you no longer require marketing communications).
g)    Keep our website secure and prevent fraud.
h)    Verify compliance with the terms and conditions governing the use of our website.
The above constitutes our lawful basis for processing your data.
3.3.    If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
3.4.    Your privacy settings can be used to limit the publication of your information on our website and can be adjusted using privacy controls on the website.
3.5.    We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

Disclosing Personal Information

4.1.    We may disclose your personal information to our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy.
4.2.    We may disclose your personal information:
a)    As required by law.
b)    In connection with ongoing or prospective legal proceedings.
c)    To establish, exercise, or defend our legal rights (including providing information to others for fraud prevention and credit risk reduction).
d)    To any person we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would likely order the disclosure of that personal information.
4.3.    Except as provided in this policy, we will not provide your personal information to third parties.

International Data Transfers

5.1.    Personal information that you publish on our website or submit for publication on our website may be available, via the internet, worldwide. We cannot prevent the use or misuse of such information by others.
5.2.    You expressly agree to the transfers of personal information described in this Section 5.

Retaining Personal Information

6.1.    This Section 6 sets out our data retention policies and procedures, which help ensure we comply with our legal obligations related to the retention and deletion of personal information.
6.2.    Personal information we process for any purpose(s) will not be kept longer than necessary for that purpose(s).
6.3.    Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:
a)    As required by law.
b)    If we believe the documents may be relevant to any ongoing or prospective legal proceedings.
c)    To establish, exercise, or defend our legal rights (including providing information to others for fraud prevention and credit risk reduction).

Security of Personal Information

7.1.    We will take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal information.
7.2.    All personal information you provide will be stored securely.
7.3.    You acknowledge that transmitting information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
7.4.    You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

Amendments

8.1.    We may update this policy by publishing a new version on our website.
8.2.    You should check this page periodically to ensure you are happy with any changes to this policy.

Your Rights

9.1.    You may request a copy of the information that we hold about you. This is called a Data Subject Access Request (DSAR). Please contact us if you wish to exercise this right. We may ask you for proof of identity before considering this request.
9.2.    We may withhold personal information that you request to the extent permitted by law.
9.3.    You may instruct us at any time not to process your personal information for marketing purposes.
9.4.    In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of such use.
9.5.    You have the right to lodge a complaint with a supervising authority. In the UK, the is the Information Commissioners Office. They can be contacted via:

• Telephone: 0303 123 1113

• LiveChat

• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

 
Third-Party Websites

10.1.    Our website includes hyperlinks to, and details of, third-party websites.
10.2.    We have no control over and are not responsible for the privacy policies and practices of third parties.

Updating Information

11.1.    Please let us know if the personal information that we hold about you needs to be corrected or updated.

Our Cookies

12.1.    We use cookies for:
a)    Analytical purposes (see Section 13 below).
b)    Recording opt-in/opt-out status regarding information collected via cookies on our website.

Analytics Cookies

13.1.    We use Wix Analytics to analyse the use of our website.
13.2.    Our analytics service provider, Wix, generates statistical and other information about website use by means of cookies.
13.3.    The information generated relating to our website is used to create reports about the use of our website.
13.4.    Our analytics service provider’s privacy policy is available at https://www.wix.com/about/privacy.

Email Marketing and Communications

14.1.    We use Mailchimp to manage our email marketing subscriber list and send emails to our subscribers. Mailchimp is a third-party provider, which may process your data using industry-standard security measures. By signing up to receive our email communications, you acknowledge that your information will be transferred to Mailchimp for processing in accordance with their Privacy Policy and Terms.